Information We Collect
Depending on how you use the app, we may collect the following information:
Account Information
When you create an account, we may collect:
- Name
- Email address
- Authentication information
- Account preferences
Passwords are securely managed through our authentication provider and are never stored in plain text.
Assessment Data
The app may collect information generated during balance assessments, including:
- Balance assessment results
- Coordination assessment results
- Movement metrics
- Progress over time
- Assessment history
- Exercise completion history
- Rehabilitation progress
This information is used to provide assessment results, track progress, and share information with your selected healthcare provider when applicable.
Provider Relationship Information
If you choose to connect with a healthcare provider, we may store:
- Provider invitation codes
- Provider-patient relationship status
- Assigned exercise programs
- Provider notes or recommendations that are made available through the app
Only providers that you choose to connect with are able to access your information through the app.
Device Information
We may collect limited technical information including:
- Device type
- Operating system version
- App version
- Crash diagnostics
- Performance information
This information helps us improve reliability and troubleshoot issues.
Provider Subscription and Payment Information
When provider registration and paid membership are offered on the Website, we collect information needed to create and manage provider accounts (such as name, organization, email, and authentication credentials) and to administer Essentials or Pro subscriptions.
Payments are processed by Stripe. We do not store full payment card numbers on our servers. Stripe collects and processes payment method details, billing address where provided, and transaction records according to Stripe's privacy policy and our instructions. We receive subscription status, customer and subscription identifiers, billing period dates, and related metadata needed to grant or adjust provider access.
We use this information to complete checkout, manage renewals and cancellations, respond to billing support requests, detect fraud or abuse, and comply with legal and tax obligations.
Information We Do Not Collect
The Balance Audit Services do not sell your personal information.
- We do not use your information for advertising.
- We do not sell your health information to third parties.
- We do not use your assessment data for targeted advertising.
- We do not continuously track your location.
How We Use Your Information
We use your information to:
- Provide balance assessments
- Display assessment history
- Track rehabilitation progress
- Deliver exercise programs
- Synchronize information across your devices
- Connect patients with their chosen providers
- Improve app performance
- Respond to support requests
- Maintain account security
Data Storage and Security
We use industry-standard security measures to help protect your information.
Data may be encrypted during transmission and while stored on our servers where supported by our infrastructure.
While no method of electronic storage is completely secure, we take reasonable measures designed to protect your information from unauthorized access, alteration, or disclosure.
Third-Party Services
The Balance Audit app uses trusted third-party service providers that assist in operating the application. These providers may process information necessary to provide their services.
Examples include:
- Supabase (authentication and secure cloud database)
Each provider maintains its own privacy practices.
Healthcare Information
The Balance Audit app is designed to assist with balance assessments, rehabilitation exercises, and communication between patients and providers.
The app is not intended to replace evaluation by a licensed healthcare professional.
Information stored within the app should not be considered a medical diagnosis.
Your Choices
You may:
- Update your account information
- Disconnect from a provider (where applicable)
- Delete your account
- Contact us regarding your information
Deleting your account permanently removes your account and associated personal information from the app's systems, except where retention is required by law or necessary to comply with legal obligations. If you have received care from a healthcare provider, that provider may be required to retain certain clinical records independently of the app.
Children's Privacy
The Balance Audit app is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If significant changes are made, we will update the "Last Updated" date shown at the top of this page.
Continued use of the app after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
NeuroBalance Solutions LLC
The Balance Audit product website: https://thebalanceaudit.com
Email: office@neurobalancesolutions.com
Website: https://www.neurobalancesolutions.com
10808 South River Front Pkwy #329, South Jordan, UT 84095
(385) 274-7769