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THE BALANCE AUDITObjective insights. Confident decisions.The Balance Audit

Support

We're Here to Help

If you're experiencing an issue with The Balance Audit app or have a question about using its features, we're here to help. Our goal is to make Balance Audit simple, reliable, and easy to use for both patients and healthcare providers.

Contact Support

For questions, technical issues, or bug reports, please contact us at:

Email office@neurobalancesolutions.com

We aim to respond to most support requests within 1–2 business days.

10808 South River Front Pkwy #329, South Jordan, UT 84095
(385) 274-7769

Frequently Asked Questions

I forgot my password.
Use the Forgot Password option on the login screen in the app, or use Forgot password on this website when signing in as a provider.
How do I connect with my healthcare provider?
Your provider will give you an invitation code. Open the app, navigate to My Provider, and enter the code to establish the connection.
Can I use Balance Audit without a provider?
Yes. You can create an account and complete the available free assessment without being connected to a healthcare provider. Additional features become available when you connect with a participating provider.
How do I create a provider account?
Healthcare providers can create an account on this website or in The Balance Audit mobile app using the same email and password. After you confirm your email, sign in on your phone to activate your free trial when you are ready. Pro membership billing is managed on this website when you subscribe. See For providers or provider sign-up.
How do providers manage membership billing?
Signed-in providers can manage Pro membership and Stripe billing on the membership page on this website. Subscription terms are described in the Terms of Service.
How do I delete my account?
Account deletion is completed in the mobile app. See Account deletion for step-by-step instructions. Deleting your account permanently removes your account and associated information from Balance Audit, except where records must be retained to comply with applicable laws or by your healthcare provider.
The app is crashing or not working correctly.
Before contacting support, please try closing and reopening the app, updating to the latest version, and restarting your device. If the issue continues, email us with your device model, iPhone or Android version, a description of the issue, and screenshots if available.
Can my provider see my assessment results?
If you have connected to a provider through Balance Audit, your provider may be able to view the assessment information that you choose to share through the app.
Is my information secure?
We take reasonable measures to protect your information and use secure authentication and encrypted communications where appropriate. For additional information, please review our Privacy Policy.

Feature Requests

We're continually improving Balance Audit. If you have ideas that would improve your experience, we'd love to hear them. Many of the app's features have been developed directly from user and provider feedback.

Share a feature idea: office@neurobalancesolutions.com

Report a Bug

If you encounter a bug, please include as much detail as possible, including:

  • What you were trying to do
  • What happened instead
  • Your device model
  • Your operating system version
  • Screenshots or screen recordings, if available

This information helps us resolve issues more quickly.

Policies

Need More Help?

If your question isn't answered here, please contact us at office@neurobalancesolutions.com.